Frequently asked questions

How do I order?

Add products to your bag and check out. Your order is then written out for you to send to us on WhatsApp (024 558 3516), and we confirm the details with you in the chat.

How do I pay?

We accept MTN MoMo and cash on delivery. Once you've sent your order, we confirm it with you in the WhatsApp chat and agree how you'll pay: by MTN MoMo before delivery, or in cash to the courier when it arrives. We will never ask for your Mobile Money PIN.

How long do you hold my items?

Your items are reserved for 3 days while we arrange payment. If the order isn't paid by then, it's cancelled automatically and the items go back on sale. Need more time? Message us and we can extend it.

When will my order arrive?

Delivery in Birim North (New Abirem and nearby towns) is free, and same-day for orders placed before 12:00, Monday to Saturday. Everywhere else in Ghana it's GH₵ 30 (free over GH₵ 600) and takes one to three working days, or longer for northern regions. You'll see the exact options and prices at checkout before you place your order.

Can I change or cancel my order?

Message us on WhatsApp with your order number as soon as possible. We can change or cancel it until it's packed.

Are your products authentic?

Yes. We buy directly from brands or their authorised distributors.

I'm not sure about my shade

Send us a daylight photo on WhatsApp and we'll recommend one.